How long will my order take to be delivered?
We at Visual Branding pride ourselves on the quality of the garments and decoration - we only supply what you will want to wear. We do not just print large version jpegs onto shirts - every design is recreated to be printed or embroidered professionally.
To achieve this, a certain degree of proofing is required - and this is the most time consuming element of the ordering process. Turn around time can be up to 3 weeks, but a lot less in most cases.
Do you have a minimum order quantity?
Yes, 1. However when you only order one garment the minimum setup and artwork charges are included which can make ordering 1 garment quite expensive. Feel free to change the order quantities to see how ordering just two items bring the price down dramatically.
What if I can't draw, but have an idea for a t-shirt that I want printing?
Our in house design department just need an idea, and they will turn it into a great fun funky design. So if it's a lemon riding a bicycle, just ask - you'll be surprised how great your ideas can become.
What are the set up costs for my order?
Set up costs are included in the price you pay in the shopping basket. What you see is what you pay. In very rare circumstances set up costs may have to be reviewed, we will notify you if this is the case.
What if my order cannot be done exactly as I want it?
No money is taken until we confirm that your exact requirements can be met. What we will do is contact you and offer alternative suggestions, and leave it up to you to decide whether or not you are happy to go with them.
Can you print photographs?
Yes, however each order is taken on it's own merits and is taken on a case by case basis. Please contact one of our customer service representatives to discuss further.
I've ordered the wrong size, can you replace my garment with the correct size?
Once a garment has been decorated they cannot be returned, therefore it is imperative that you order the correct size, if you are unsure call us for guidance.
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