Ordering:
Orders only deemed as accepted once we confirm that the customers requirements can be met entirely to their satisfaction. Where it is not possible to recreate a design to the exact specification, an alternative may be suggested - upon acceptance will the order be deemed as live and payment will be taken.
We require all details to be forwarded for style, colour, fabrics, quantities, sizes and decoration.
Once garments have been manufactured or customised to order specifications, the goods cannot be exchanged or altered.
The reproduction of the designs, logos or artwork by Visual Branding is only carried out on the express condition, and it is assumed that, you either own or have full authority and permission to reproduce the item from the holder of the relevant Copyright or Trademark.
Unless invoiced any origination created through the supply of artwork shall remain the property of Visual Branding.
As goods are made to order normal delivery guidelines are 2-3 weeks from receipt of order or payment. However, made to order garments such as rugby shirts, tracksuits, basketball/netball kits etc, may take up to 8 weeks to produce. This is a standard delivery time within the textile industry. As prices from our suppliers are subject to change it may be necessary to inform you should this occur also occasionally garments are discontinued by the manufacturer, in this instance Visual Branding will endeavour to find a suitable alternative and will advise you accordingly. Delivery dates will be confirmed upon receipt of order.
Carriage:
On single items and postable orders, carriage will be charged at recorded first class postage costs. Orders up to £250 (excluding VAT) will be charged at £10.00. Orders over £250 (excluding VAT) will be carriage free. Any shortages or damages should be reported in writing within 7 days of receipt of delivery.
Samples:
Samples are available undecorated, these items will be invoiced plus carriage. If the goods are returned in the same condition within 14 days, or within an agreed timescale, the invoice will be cancelled.
Quality:
Visual Branding take great care to ensure the highest quality of garments and materials are used for all orders. However, due to the nature of processes such as embroidery, heat printing or screen printing, incorrect washing can cause damage to both the garment and the decoration, therefore do not iron directly onto the print (iron reverseside). All products supplied should be washed or cleaned in accordance with the washing instructions provided on the garment label. Visual Branding will accept no responsibility if instructions are not followed precisely. Genuinely faulty items will be replaced or a credit note issued.
Specification:
Sizes, measurements and descriptions of goods are for guidance only and Visual Branding cannot guarantee absolute consistency of size, material, proportion, colour or shade.
Returned Goods:
All sales are final. We do not trade on a sale or return basis. We do accept returns to undecorated items subject to the following conditions being met:
Proof of purchase
All item(s) must be returned in perfect condition, original packaging, not processed & unwashed. We do not allow item(s) to be returned if worn.
We retain the right to refuse returned item(s) should we deem them to be unsuitable for resale.
Printed or embroidered goods will not be accepted back for returns under any circumstances.
Goods cannot be returned after 14 days from date of receipt.
The customer is liable for return postage, and we will not refund any carriage charges.
If your item(s) are received back subject to the above conditions being met and you are due a refund, you will receive a full refund less the cost of carriage and a restocking fee of £5.00 per order. This will be waived in the event of the goods being found to be originally faulty.
We reserve the right to send any returned item(s) for indepedent extensive laboratory testing, the results of which will give a full report as to whether any garment had original defects, or being faulty due to customer abuse (for example, washing instructions not being followed correctly).
The above do not affect your statutory rights.
If you are in any doubt whatsoever please contact one of our customer service representatives.
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